Support Policy

Our Site's Support & Limited Support Policy

Last Updated: March 29, 2026

Who We Are: MyBoofola by BOOFOLA LLC

GENERAL POLICY NOTICE — DEFINITIONS AND APPLICABILITY

— Effective Date: March 2026

— Applies To: All MyBoofola and BOOFOLA LLC Platforms, Services, and Applications

Defined Terms: Throughout this document, page, or policy (individually or collectively, a "Policy"), the following defined terms apply. Unless the context requires otherwise, these definitions govern regardless of the specific Policy in which they appear.

"Company," "we," "us," or "our" refers collectively to BOOFOLA LLC, a limited liability company, and all of its affiliated brands, divisions, and platforms, including but not limited to MyBoofola and all websites, applications, and services operated under the BOOFOLA LLC umbrella.

"MyBoofola" refers to the MyBoofola website creation and hosting platform and its associated brands, which may also be referenced as MyBoofola.us, MyBoofola.com, MyBoofola.net, MyBoofola.org, MyBoofola.biz, MyBoofola.xyz, MyBoofola.link, or under any other domain extension now or hereafter used by BOOFOLA LLC in connection with the MyBoofola brand.

"BOOFOLA LLC" refers to the parent legal entity, which may also be referenced as BOOFOLA, Boofola, or boofola. The primary corporate website is located at boofolallc.com.

"Site," "Platform," or "Service" refers to any website, web application, mobile application, or digital service owned, operated, or controlled by BOOFOLA LLC, including but not limited to myboofola.us, myboofola.com, myboofola.net, myboofola.org, myboofola.biz, myboofola.xyz, myboofola.link, boofolallc.com, and any other BOOFOLA LLC-operated domain or subdomain, whether currently active or launched in the future.

"App," "app," or "APP" refers to any mobile or desktop application offered or published by MyBoofola or BOOFOLA LLC, whether distributed through the Apple App Store, Google Play, or any other distribution platform.

"Users," "you," or "your" refers collectively to all persons who access or use the Site, Platform, or Service in any capacity, including registered account holders, paid subscribers, free-tier users, and any visitors to websites hosted on or operated through the Platform.

Scope and Applicability: This Policy, and each Policy within the MyBoofola and BOOFOLA LLC policy framework, governs your access to and use of the Site, Platform, and Service. By accessing or using any part of the Site, Platform, or Service, you acknowledge that you have read, understood, and agree to be bound by this Policy and all other applicable Policies in their entirety. All Policies are incorporated by reference into the MyBoofola Terms and Conditions of Use and form part of the binding legal agreement between you and BOOFOLA LLC and its subsidiaries/partners.

Where multiple Policies apply to a given subject matter, they shall be read together and construed as a unified framework. In the event of a direct conflict between the terms of a specific Policy and the Terms and Conditions of Use, the Terms and Conditions of Use shall control unless the specific Policy expressly states otherwise.

If you do not agree with any applicable Policy, you must immediately discontinue your use of the Site, Platform, and Service and, if applicable, terminate your account.

WE ARE COMMITED TO YOU!

This Support Policy describes what support you can expect from us at MyBoofola by BOOFOLA LLC in the event of an error on the Site (“https://myboofola.us”). If you have any questions about this Support Policy or do not agree with it, please contact us before using the Site.

BOOFOLA LLC is always working hard to keep the Site fresh and free of errors and any spelling or grammar mistakes. We all know that no matter how good a team is, these can and eventually all will happen. BOOFOLA will work as quickly as possible to fix any technical issues that arise on our end like our server is down or there is an error in our code. BOOFOLA LLC is not responsible for any errors or technical issues that arise on other third-party websites or servers.

As with some of our other policies, we have a team of lawyers that have needs. Like one who is trying to pay for braces to correct the teeth of all 3 of his children. Or the one who soon will have 2 of her children leaving for college. That is why they decided that we needed a support policy posted on our website. Of course, they didn’t write this paragraph and aren’t very happy that we added it, but we did manage to get them all to chuckle a little while reading it.

We may amend this support policy occasionally, so you should check this page from time to time to ensure that you are aware of any changes that have been made. This Support Policy is effective from the 19th of May 2019.

What’s included in free support?

For free users of the Site we provide a basic level of support from BOOFOLA LLC staff which is provided via an email ticketing system and includes the following:

Answering questions about BOOFOLA LLC.
Responding to any bugs you may have found on the Site.

Please note that free support is ONLY provided by submitting a new support ticket on our website and not via any other method. This is done by using our contact form.

What’s not included in free support?

Due to time and resource constraints, we are only able to provide a basic level of support for free users. This means we will NOT provide any of the following for free users:

Logging into your website to investigate or fix any issues you have with your website.
Customization services or any other custom work.
General tech. support.
Website modifications and customizations.
Third-party website integrations.
Server diagnostics, maintenance, or any other server-related service.
Any other things that are not related to our products or to the Site directly.

Support for users who purchase any plan(s), service(s), product(s), extension(s) or bundle(s):

Customers who purchase any plan(s), service(s), product(s), extension(s) or bundle(s) will be given support for those any plan(s), service(s), product(s), extension(s) or bundle(s) via our email ticketing system. When creating a support ticket, the user may be required to enter the license code, billing ID, invoice ID, or other identifying marker for the any plan(s), service(s), product(s), extension(s) or bundle(s) in the form.

The support that is provided for any plan(s), service(s), product(s), extension(s) or bundle(s) is only given to questions that are directly related to any plan(s), service(s), product(s), extension(s) or bundle(s). Whilst we respond to paid customer questions before questions from free users, purchasing any plan(s), service(s), product(s), extension(s) or bundle(s) does not entitle the customer to a higher level of support, unless determined to be needed by support staff. Support for paid customers with any plan(s), service(s), product(s), extension(s) or bundle(s) may be subject to the same conditions for free users (e.g no support at weekend, no custom work, etc).

Support hours:

Our official support hours are between 10 AM and 5 PM (Eastern time) Monday – Friday.

*Support may be closed on holidays. Additional support hours may be added outside of the times listed above if the need arises.

Estimated response time (free support):

For users who are looking for free support, we aim to respond to new tickets within 24 hours (Monday-Friday). Please note this is only an estimate and our actual response times may vary depending on support load and we may well take longer to respond to more advanced or technical queries.

Customizations: (this really doesn’t apply, but one lawyer needed a new boat)

Customers who purchase any plan(s), service(s), product(s), extension(s) or bundle(s) may purchase additional customization for their website that falls outside of normal support through MyBoofola, or one of our third-party vendors.

We provide the Site as is. We don’t provide any customization services for our products, nor do we provide support for any third-party customizations of our products. We are in partnership with many different companies that are here for any and all of your needs, if you need customization services contact us.

DO WE MAKE UPDATES TO THIS POLICY?

Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Need to Contact Us for Any Reason?

If you have any questions about these policies, statements, the MyBoofola.us website, BOOFOLA LLC, or for any other reason, please contact us at the information below!

In order to resolve a complaint regarding the MyBoofola site or to receive further information regarding the use of the MyBoofola.us site, please contact us.

Our Policy Contact Form: Policy Contact Form

By Email: policies@myboofola.us

By Phone: +1 (814) 606-9223

By Fax: +1 (570) 917-0234

By Postal Service (snail mail):

BOOFOLA LLC
145 First Street
Atten: Policies Dept.
Westfield, PA 16950-1509
United States

For more legal information as it pertains to MyBoofola, BOOFOLA LLC or the use of the Site, please see our privacy policy, cookie policy, terms and conditions of use, DMCA notification policy, and copyright and reprint policy.

Need easier access to our complete list of policies? Go to our MyBoofola Policies Page.

This Policy is effective as of the date listed at the top of the Policy and supersedes all prior versions.